For Our Discerning Collectors

At Prime Collectibles Store, we understand that our customers are passionate collectors who value premium quality and meticulous attention to detail. Our shipping and returns policies are designed with your collecting needs in mind, ensuring your prized items arrive safely and that you can shop with confidence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may occasionally take slightly longer.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking included
  • Insurance: Basic insurance included

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Limited tracking available

Shipping Regions

We ship worldwide, excluding some Asian countries and remote regions. For specific country restrictions, please contact our support team.

Returns & Exchanges Policy

We accept returns and exchanges for eligible items within 15 days of your receipt of the order. To maintain the collectible quality our customers expect, all returns must meet specific criteria.

Eligibility Requirements

  • Item must be in original, unopened condition
  • Original packaging must be intact and undamaged
  • All tags, seals, and protective materials must be present
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

Due to the specialized nature of collectible preservation, the following cannot be returned or exchanged:

  • Opened collectibles – Once packaging is opened, items cannot be returned
  • Limited edition and numbered items – These are specifically allocated and cannot be restocked
  • Model kits with broken seals – Opened kits cannot be verified as complete and unused
  • 3A, 3rd Party & Official TFs, and other specialized collectibles once opened
  • Items damaged due to customer mishandling
  • Final sale items – Clearly marked as non-returnable at time of purchase

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our collector-focused support team at [email protected] with the following information:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for the return or exchange
  • Whether you prefer a refund or exchange

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Prime Collectibles Store Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Item(s) for Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific item]

Please provide return authorization and shipping instructions at your earliest convenience.

Thank you,
[Your Name]

Step 2: Receive Return Authorization

Within 24-48 hours (during business days), our team will review your request and provide:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions specific to your items

Step 3: Package and Ship Your Return

  • Carefully package the item(s) in their original packaging, including all protective materials
  • Include a copy of your order confirmation or the return form provided by our team
  • Ship to the address provided in your return authorization
  • We recommend using a trackable shipping service and retaining your shipping receipt

Step 4: Processing and Resolution

Once we receive and inspect your return (typically 3-5 business days after receipt), we will notify you of the approval or rejection of your refund or exchange. If approved, we will process your refund or ship your replacement item.

Refund Information

Refund Processing Time

Once your return is approved, refunds will be processed within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to process, plus your bank’s processing time (typically 3-5 additional business days)
  • PayPal: 3-5 business days to process

Note: Shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer, unless the return is due to our error. Customs duties and international taxes are non-refundable.

Need Assistance?

Our collector-focused support team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: Typically within 24 hours during business days
  • Store Address: Prime Collectibles Store, 3899 C Street, East Providence, US 02914

We appreciate your trust in Prime Collectibles Store and are committed to ensuring your collecting experience is exceptional.